Return Policy
At Vinyl Up Bros, we take pride in delivering high-quality custom products.
Because each order is made to your specifications, all sales are final unless there is a manufacturing defect or the item arrives damaged.
We will replace or remake your order if:
- The product arrives damaged in shipping
- There is a printing or production error that differs from your approved proof
- The wrong product, size, or quantity was sent
How to Request a Replacement:
Contact us within 7 days of receiving your order at vinylupbros@gmail.com.
- Provide your order number and a brief description of the issue.
- Include clear photos of:
- The damaged or incorrect product
- The packaging (including shipping label)
- Once approved, we’ll remake or replace the affected items at no cost to you.
Important Notes:
- We cannot accept returns or offer replacements for customer errors, such as incorrect files, typos, or artwork approved with mistakes.
- Color variation of up to 5% is considered normal in custom printing and is not a defect.
- Orders cannot be canceled once production has begun.
Our goal is simple: If something goes wrong on our end or during delivery, we’ll make it right — fast.